Role Overview:

The position is responsible for managing commercial operations, contract execution, customer coordination, and providing end-to-end support to the Sales team.

Key Responsibilities:

• Review, execute, and manage contracts for key customers.
• Customer Retention & Relationship Management 
• Customer Retention
• Handle customer account reconciliation and ensure timely follow-up on receivables.
• Manage transit insurance claim documentation and coordinate with insurance agents for claim processing.
• Support tender documentation preparation and submission.
• Interact with clients for LC (Letter of Credit) validation and establishment.
• Prepare and submit Bills Discounting documents related to LC-based sales.
• Coordinate ISO Audits / IMS Team / Safety Training activities for Finance, Sales & Marketing departments.
• Prepare quotations and coordinate directly with customers.
• Liaise with the technical team to collect and share technical information with customers.
• Follow up on customer requirements and offer Quality Inspection Plans (Solar Modules & Solar Cells).
• Prepare and execute Bank Guarantees as per contractual requirements.
• Provide technical and commercial support to the front-end sales team.

Key Skills Required:

• Strong experience in contract management and commercial documentation.
• Sound knowledge of LC, Bank Guarantees, Bills Discounting, and receivables management.
• Experience in tender handling and customer coordination.
• Familiarity with ISO/IMS audit processes.
• Good communication, negotiation, and coordination skills.